IT GRC & Infrastructure Specialist• Switch Code

Hi, I am
Saul Carlos Immanuel Simatupang, S.Kom.

Aligning technology initiatives with enterprise standards, safeguarding IT operations through ISO 27001, ITIL, and COBIT 2019 governance.

IT GRC & Compliance
ISO 27001 / COBIT / ITIL
IT Infrastructure & Assets
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Saul Carlos Immanuel Simatupang, S.Kom.
Available for Consultations
3+ Yrs

Saul Carlos Immanuel Simatupang, S.Kom.

Tangerang, Banten, Indonesia

FocusGRC & Infra

Governance

ISO & COBIT

Compliance

OJK / BI / ITIL

Automation

AppSheet / SLA

About Me

IT Governance, Risk & Compliance & Infrastructure Specialist

Information Systems graduate from Multimedia Nusantara University with a strong background in Information Technology Governance, Risk & Compliance (GRC), IT Asset Management, and IT Infrastructure operations.

Proven experience formulating IT strategic roadmaps, executing rigorous IT audits, and leading framework implementations across prominent healthcare, banking, and higher-education institutions (Universitas Pelita Harapan, PT Bank Danamon Indonesia, PT Siloam International Hospitals Tbk, PT Esensi Solusi Buana).

Skilled in bridging institutional objectives with technical controls, managing risk across vendor and data security domains, and optimizing operational workflows through automated platforms like AppSheet and robust network configurations.

Profile

Tangerang, Banten, Indonesia
3+ years experience
Open to opportunities & collaborations
Published Researcher in IT Governance (COBIT 2019 & ITIL Frameworks)
Bachelor of Information Systems (S.Kom.), Universitas Multimedia Nusantara (GPA: 3.25 / 4.00)

Connect

✉️saulcarlosimmanuels@gmail.com💼LinkedIn🐙GitHub📄Download CV

Professional Experience

Building impactful software and data solutions across various roles.

IT Governance, Risk & Compliance

Universitas Pelita Harapan (UPH)

May 2026 – Present

Formulating IT strategic roadmap and leading the implementation of institutional IT governance frameworks (COBIT 2019, ITIL, ISO 27001) to ensure high audit readiness and risk mitigation across academic operations.

Key Achievements

  • Formulated IT strategic roadmaps aligning technology initiatives with institutional goals, reducing project delays
  • Led institutional implementation of IT governance frameworks (COBIT 2019, ITIL, ISO 27001) enhancing audit readiness
  • Identified and mitigated IT risks across data security, system availability, and third-party vendor domains
  • Executed periodic IT audits, accreditation evaluations, and service performance reviews with actionable enhancements
  • Evaluated IT risk levels for incidents and requests logged in ManageEngine to set mitigation priorities
  • Updated comprehensive IT documentation (SOPs, policies, and operational procedures) aligned with active systems

Technologies

COBIT 2019ITILISO 27001:2022IT Risk ManagementManageEngineIT AuditingPolicy & SOP Formulation

IT Asset Management

PT Bank Danamon Indonesia, Tbk

January 2026 – May 2026

Controlled end-to-end IT asset lifecycle, software license compliance, and auction procedures in strict adherence to banking regulatory standards (OJK & Bank Indonesia).

Key Achievements

  • Monitored end-to-end IT asset lifecycle (procurement, distribution, to secure disposal) using FAS system
  • Ensured full compliance with OJK and Bank Indonesia regulations for hardware and software assets during audits
  • Managed software license compliance to eliminate illegal usage and optimize operational cost efficiency
  • Analyzed and troubleshot asset-related issues logged via JIRA ticketing system, adhering strictly to SLA
  • Developed and optimized Asset Management Policies, SOPs, and forms for banking governance
  • Coordinated external asset auction execution and maintained inventory buffer stock for business continuity

Technologies

FAS (Fixed Asset System)JIRA TicketingOJK/BI Regulatory ComplianceLicense ManagementAsset LifecycleIT Budgeting

IT Infrastructure Analyst

PT Esensi Solusi Buana (ESB)

April 2025 – October 2025

Engineered network infrastructure, firewall security policies, and developed automated workflow tools that significantly boosted operational service level agreements.

Key Achievements

  • Developed and implemented AppSheet-based ticketing system, attaining 90% SLA resolution for 500+ employees
  • Configured MikroTik firewall filtering rules and dual-ISP internet load balancing (First Media & iForte)
  • Created enterprise captive portal and configured bandwidth management with UniFi Controllers and MikroTik
  • Provided first-line technical support across POS, Kiosks, CCTV, laptops, Windows, macOS, and network hardware
  • Audited IT work device assets across company branches, reducing redundant costs and optimizing device utilization

Technologies

MikroTikUniFi ControllerFirewall FilteringLoad BalancingAppSheet AutomationNetwork RoutingGoogle Workspace & M365

IT Operations & Admin Staff

PT Siloam International Hospitals Tbk

April 2024 – April 2025

Maintained nationwide IT standard operating procedures, documentation workflows, and regional support across 43 hospital business units in Indonesia.

Key Achievements

  • Created and updated IT Infrastructure SOPs and process workflows using MS Visio and Office suite
  • Disseminated policies and SOPs across 43 Siloam Hospitals Group units nationwide to ensure standardized ops
  • Coordinated data requests and document revisions with Regional IT leadership and Operations Department Head
  • Participated actively in the SHG Cyber Security Champion Program and ISO 27001:2022 transition initiatives

Technologies

MS Visio & Office 365SOP & Workflow DesignHealthcare IT OperationsISO 27001:2022Regional IT Support

Featured Projects

Showcasing innovative backend, data engineering, and full-stack solutions.

IT Governance & Audit

COBIT 2019 & ITIL IT Governance Capability Assessment

Assessed enterprise IT governance capability levels using the COBIT 2019 and ITIL frameworks, published in the accredited scientific journal G-Tech.

COBIT 2019ITILCapability Level AuditPublished ResearchSOP Mapping
Code
Workflow Automation / Service Management

AppSheet Automated IT Ticketing & SLA Management

Designed and deployed an automated AppSheet ticketing platform achieving 90% SLA resolution across 500+ employees at PT Esensi Solusi Buana.

AppSheetGoogle WorkspaceAutomation BotsSLA TrackingSOP Design
Compliance & Asset Management

Banking IT Asset Governance & Auction Management

Orchestrated banking IT asset lifecycle, software license audits, and external auctions adhering to OJK and Bank Indonesia regulatory standards at PT Bank Danamon.

Fixed Asset System (FAS)JIRAOJK & BI RegulationsLicense ComplianceAudit Preparation
Infrastructure & Network Engineering

Enterprise Dual-ISP Load Balancing & Firewall Security

Engineered high-availability network routing, firewall filtering, and captive portal infrastructure using MikroTik and UniFi at PT Esensi Solusi Buana.

MikroTik RouterOSUniFi ControllerFirewall RulesPCC Load BalancingCaptive Portal
IT Operations & Governance

Nationwide Healthcare IT Infrastructure SOP Standardization

Created, standardized, and disseminated IT operational SOPs and workflow architectures across 43 Siloam Hospitals Group units in Indonesia.

MS VisioISO 27001:2022Healthcare ITProcess ModelingSOP Framework

Technical Skills

Comprehensive technical stack across backend development, data engineering, and modern infrastructure.

IT Governance & Compliance

COBIT 2019ITIL FrameworkISO/IEC 27001:2022IT Risk ManagementIT Audit ReadinessRegulatory Compliance (OJK / BI)Policy & SOP Architecture

IT Asset & Service Management

Fixed Asset System (FAS)Asset Lifecycle ManagementSoftware License ComplianceManageEngine ServiceDeskJIRA Service ManagementExternal Auction Coordination

Infrastructure & Networking

MikroTik RouterOSUniFi ControllerDual-ISP Load BalancingFirewall & Filter RulesCaptive PortalBandwidth ManagementLAN/WAN Cabling & Hardware

Workflow & Automation

AppSheet Ticketing SystemsMicrosoft 365 AdministrationGoogle Workspacedraw.io & MS Visio Process MappingAdvanced Excel 365 Data Modeling

Technical & Design Foundation

Figma (UI/UX Design)Data Visualization (CISDV)Python for DataHTML & CSSJavaScript BasicsDocker Fundamentals

Certifications & Honors

ISO 27001:2022 Implementation (TÜV SÜD)Cyber Security Champion 2024 (Siloam)Certified Specialist Data Visualization (CISDV)Advanced Excel 365 (dibimbing.id)UI/UX Design Certified

Let's Connect

Have a project in mind, a job opportunity, or want to collaborate? Feel free to reach out.

Direct Contact

Email Mesaulcarlosimmanuels@gmail.comWhatsApp+62 851 5667 0490

Profiles & CV

GitHubswitchcodeLinkedInConnectDownload CVPDF

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